Direct From Lourdes - Privacy Policy

Catholic Gift Shop Ltd ("We"/”Us”) are committed to protecting and respecting the privacy of our website users and we ask that you read this Privacy Policy carefully as it contains important information about how we may collect and use your personal data.

This policy (together with the Terms and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We endeavour to collect and use your personal data only with your knowledge and consent and typically when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us. You can visit this website without disclosing any personal data about yourself but you acknowledge that by providing data to us you consent to the processing of your personal data in accordance with this Privacy Policy. For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Catholic Gift Shop Ltd.

When do we share your data? 
We will only share your data with third party suppliers, such as the Lourdes Prayer Request service, couriers and the postal service, so they can deliver your items and prayer requests. We never share your details with any other retail companies.

How do we collect your data?
We collect your data in a number of ways, from the information you provide when creating an account, submitting a prayer request, signing up to our mailing list or from when you make a purchase. Our priority is to protect and treat your data with the utmost care.
 
Why do we collect your data?
We want to provide you with the best experience and the data we collect allows us to provide relevant services.
 

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our site, subscribing to our services, posting material or requesting further information or services. We may also ask you for information if you report a problem with our site.

If you contact us, or respond to communications from us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of any orders.

Details of your visits to our site including, but not limited to, how many times you visit, traffic data, location data, weblogs, the originating domain name of a user’s Internet service provider and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This information helps us to build a profile of our website users. Some of this date will be aggregated or statistical which means that we will not be able to identity you individually. Please see the section on ‘Use of Cookies’ below for more information.

The type of information we may collect and process could include for example your name, postal address, date of birth, gender, telephone and fax numbers, email address and other information collected through information that you provide.

Use of cookies

When you use our site, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your general Internet usage and online movements. We do this by placing a ‘cookie’ which is a small file, on your computer’s hard disk. Cookies help us to improve our site and to deliver a better and more personalised service. They enable us to:

• Recognise you whenever you visit our site.
• Speed up your searches and access to our site (so you do not have to log on each time, should we use a log in procedure).
• Store your personal preferences.
• Build a profile about you.
• Better target our marketing and advertising campaigns.
• Estimate our audience size and usage pattern.

By using our website, you agree that we can place the following types of cookies on your computer - strictly necessary cookies (essential to the operation of the website), performance cookies which collect anonymous information about the usage of our website and functionality cookies which allow the website to remember choices you make. Should you wish to restrict or block cookies which are set by our website you can do this through your browser settings. The 'help' function within your browser or the manual that comes with your device should tell you how. You may also wish to visit www.aboutcookies.org which contains comprehensive information on how you can do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of our website.

We use the following cookies on our website:

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. No personally identifiable information (PII) is collected.

PHP Session Cookie

To track the users session, enable some functionality of the website and enhance the user experience.

Cookies set by third parties

We may use a number of social media tools and external applications to enhance your interaction with this website - for example, embedding videos from YouTube, providing a Google +1 button, a Facebook 'Like' button or a Twitter 'Follow us' button'. As a result, you may be sent cookies from these third party websites. We do not control these cookies and we suggest you check these third party websites for more information about the cookies they use. Please see above for guidance on how you can switch off or delete cookies.

Please note: If you choose not to disable cookies in your web browser you are agreeing to us using them on our website.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

Access to your account is controlled by password and username, which are unique to you.

Payment is made via PayPal, your card details are securely encrypted and not stored by us.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the Internet.

How we may use your personal data

We may use your personal data and information held about you in the following ways:

To help us identify you and any account you hold with us and for us to ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us and to notify you about changes to our site or our service which may affect you.

To carry out our obligations arising from any contracts entered into between you and us (including billing and order fulfilment).

Unless you have asked us not to do so, we may contact you by mail, telephone or email about our products and services, promotions and/or special offers which may be of interest to you.

If you prefer not to receive any further marketing communications from us, you can opt out at any time (see ‘Your Rights’ below).

Disclosure of your personal data

We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity. We may also disclose your personal data to our agents and service providers for the sole purposes of facilitating our own services to you, for example, Internet services provided through a third party web service provider. We will not release your personal data to any third parties for marketing purposes.

Your rights

You have the right to require us to correct any inaccuracies in your personal data and any request should be made in writing to the Data Controller of Catholic Gift Shop Ltd, at the address shown below. Any request should include enough information for us to identify you (for example any account or reference number, user name, registration details) and should specify the information that is incorrect and what it should be replaced by.

You have the right to ask us not to process your personal data for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data, or intend to disclose your information to any third party, for such purposes. You can exercise your right to ask us to stop processing your data for direct marketing purposes by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to the Data Controller at Catholic Gift Shop Ltd at the address shown below.

Access to information

The Act gives you the right to request access to personal data held about you.

If you wish to exercise this right you should put your request in writing to us, for the attention of the Data Controller of Catholic Gift Shop Ltd, at the address shown below. Your request should include your full name and address, proof of your identity and address (for example a copy of your driving licence or passport and a recent utility or credit card bill) and details of the personal data you want access to, including any account or reference numbers. An administration fee of £10.00 is currently payable and a cheque made payable to Catholic Gift Shop Ltd for this amount should accompany your request.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time and you should check this policy occasionally to ensure you are aware of the most recent version which applies when you access our site.

Our contact details

We welcome your feedback, comments and any questions you may have regarding this privacy policy. If you wish to contact us please write to:

Catholic Gift Shop Ltd
PO Box 96
Malton
YO17 1BS
United Kingdom