We make every effort to ensure that all our goods are well packaged and are as described. However, if you are in anyway unhappy with your purchase please contact us in writing within 14 days of receiving your order.
We will be happy to provide replacements for any items damaged or lost* in the post. If you are unhappy with any of the items that you have received, you may return them to us in the original packaging, the goods must be unused and in a re-saleable condition. The cost of returning goods to us shall be borne by you. We would recommend you return any items via an insured and traceable service, we can not be held responsible for goods that are lost / damaged during the returns process.
Upon safe receipt of the returned goods we will refund you in full, deducting the original shipping and handling charge, within 30 days. We will not accept goods returned if the product has been used.
In the unlikely event an item is faulty or damaged, we will refund the relevant item in full including the shipping costs within 30 days, providing you have notified us of the related fault / damage within 3 days of receipt.
You have a 14 day cooling off period, from the date of delivery of the goods, in which you have the right to cancel your order and return the goods in the original packaging, by recorded delivery at your cost. On receipt of these goods you will be refunded the full original price of each item returned (excluding shipping and handling charges).
You can cancel your order before we have despatched the goods and receive a full refund by contacting us.
*Please note: We class items as lost in the post after 6 weeks, from date of shipping.
DIRECT FROM LOURDES
We have a large amount of quality and unique catholic products for sale, which you may purchase on our website however, if you are unable to locate the item that you want to buy, please contact us.
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Are you in the UK? If so, please go to our UK Catholic Gift Shop.
Can't find what you are looking for? Why not try our sister store Divine Christian Gifts.